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Privacy Policy

IntroductionLinks to Third‑Party SitesInformation We Collect AutomaticallyCookies and Similar TechnologiesOptional Registration and MarketingAccess and Correction of Your InformationSecurity MeasuresInternational TransfersUpdates to This PolicyContactOpening TimesCompany Details

Introduction

Simulaids Ltd (“we”, “us”, “our”) is committed to protecting your privacy and the personal data you provide when visiting our website. This policy explains how we handle information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR), as updated by the Data (Use and Access) Act 2025.

We aim to maintain the security, integrity, and confidentiality of your information at all times.

Links to Third‑Party Sites

Our website may include links to external websites. These sites operate independently and have their own privacy practices. We encourage you to review their individual privacy notices, as we are not responsible for their content or policies.

Information We Collect Automatically

You may browse our website without telling us who you are. When you visit, our systems automatically collect technical information typically logged by web servers, including:

  • Date and time of access
  • IP address and domain name
  • Browser and operating system type (if provided)
  • Referring URL (where supplied)
  • Pages or resources requested
  • Server response and completion status

This information is processed to maintain the security, integrity, and performance of our website, which is permitted under legitimate interests and necessary service operation. The DUAA did not change organisations’ ability to collect this type of technical data.

We may retain security logs as long as reasonably required to protect our systems.

Cookies and Similar Technologies

We use cookies and similar technologies to support essential website functions, improve user experience, and understand how visitors interact with our site.

  • Some cookies are strictly necessary for the website to function and do not require consent under PECR.
  • Non‑essential cookies (e.g., certain analytics) are only used in ways compliant with PECR and current ICO expectations. DUAA introduced limited exemptions for low‑risk analytics, but we continue using cookies in a simple, privacy‑respectful way consistent with our long‑standing approach.

You may disable cookies through your browser; however, some features may no longer work as intended.

We do not use cookies to identify individuals or review information at an individual level.

Optional Registration and Marketing

Registration on our website is optional. If you choose to register or provide personal information, we will use it only for:

  • Providing access to relevant areas of the website
  • Contacting you where necessary
  • Maintaining and supporting our website systems

If you opt to receive marketing or promotional updates, we will send them using the contact details you provide. You may withdraw this preference at any time by emailing us.

Direct marketing via email/SMS is governed by PECR. We follow the ICO’s guidance on appropriate use of consent and opt‑out mechanisms.

Access and Correction of Your Information

You may contact us to ask whether we hold personal data about you and to request a copy. For security, we may require proof of identity before fulfilling such requests, which is allowed under UK GDPR.

If any of your information is incorrect, or if you would like it deleted, please contact us and we will act promptly unless we are legally required to retain it.

Security Measures

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, alteration, or accidental loss. Staff with access to personal data are required to maintain confidentiality.

We do not sell or rent your personal information.

Your information may only be disclosed:

  • If required to comply with lawful requests (e.g., court orders or regulatory authorities)
  • If necessary to protect the security or integrity of our systems, consistent with PECR and UK GDPR expectations for preventing fraud/security incidents
  • If your actions on our site violate our instructions or terms of use

International Transfers

If we transfer personal data outside the UK, we will do so in compliance with UK GDPR rules on international transfers. This may include using adequacy regulations or appropriate safeguards such as the UK’s International Data Transfer Agreement (IDTA). The UK‑US Data Bridge, where applicable, allows compliant transfers to certified US organisations without additional safeguards.

We do not change how or where your data is processed — this only updates wording to match the current law.

Updates to This Policy

We may update this notice periodically to reflect legal or regulatory changes. The DUAA 2025 introduced staged updates that apply across UK GDPR and PECR, so our policy wording may evolve to reflect future ICO guidance.

Contact

If you have any questions about this privacy policy, please contact us by email at: info@simulaids.co.uk

Opening Times

Our office is open Monday – Friday (9.00am – 5.00pm) excluding bank holidays.

Company Details

Simulaids Ltd, EMP House, Telford Way, Coalville, Leicestershire, LE67 3HE, United Kingdom

Company registration number: 04084350, VAT Registration Number: 765027233

Tel: +44 (0) 1530 512425, Email: info@simulaids.co.uk